About O&M I.T. Ltd

The start:

In 2005, following a country walk and a beer with a contract manager of a large London based refurbishment company he mentioned what a nuisance the O&M Manuals were to him. They took his key personnel away from what they should have been doing at the end of a project and the standard of the documents themselves did not reflect very well on his company. He said, as a throw away comment “Why don’t you do O&M Manuals, there’s a market there”. Shortly afterwards O&M I.T. was formed.

Where we are now:

We now produce O&M Manuals and other handover documentation for all sizes of client and project. Everything from self employed tradespeople to multinational construction companies and property owners with contract values ranging from a couple of thousand pounds to hundreds of millions.
We have twelve people working for us located in four countries, more than fifty clients and we complete over 250 jobs annually

A brief history of O&M I.T. Ltd

We started off with one client and word spread around his company of the work we were doing so that very soon his colleagues were enquiring about our services. Then, as people left to join other companies and people discovered our what we do via our website, word has spread and we quickly started building the wide and varied bank of clients that we now have.

Ethos

From the start we concentrated on keeping our service personal and taking an extremely stubborn and proactive attitude towards gathering the information.
Instead of sending endless emails, we often phone. There have been numerous times when our emails have been ignored and because we have followed up with a phone call and not continued along the email route we’ve found out that the person we were dealing with is no longer working on that project and that we should be talking to someone else.

When we are requesting information from subcontractors and other parties we ask, beg, plead and if all else fails, inform the main contractor if they’ve been ignoring us for too long. Unlike some companies, we don’t just email twice and then say we couldn’t get what we needed.

We also value our long standing clients very highly and treat them accordingly. Once they know how we work and vice versa, we can usually offer them better costs because their jobs tend to run more smoothly than new or one off clients.

Environmental working.

Long before lock downs, super-high fuel costs, Teams meetings and the increasingly obvious symptoms of climate change we decided that we could and should base our business on a home-working model. This helps keep our carbon footprint very low and our overheads to a minimum which is cost saving we pass onto our clients.

Why use us rather than another option?

We occupy a relatively niche area in the world of O&M Manual / handover documentation compilers. We are neither the largest or the smallest such company which means that we can maintain the personal and proactive service of a small company without putting all our eggs (or our clients) in one basket with regard to workload and unforeseen absences due to other work, illnesses etc. We are big enough to have all the required insurances and policies to work for larger clients but small enough to maintain the personal touch with our coordinators dealing directly with our clients and their subcontractors directly via phone, email and Teams meetings.

Larger companies often use semi automated database or collaboration systems which are a great idea in principle but are only as good as the information that they contain. Without the personal touch and someone painstakingly checking content, there is the danger of a nice flashy system that does not contain all the correct information. In fact, we are often called in to oversee the information gathering and upload part of the job for large semi automated systems because of our attention to detail and pig headed attitude towards ensuring that the content is relevant and correct.

Smaller companies and self employed individuals are fine, but sometimes lack the policies and insurances that are becoming a prerequisite for working these days. Also, there’s the risk that if there are only one or two people that if one becomes sick, leaves the company or for whatever reason cannot complete their jobs that there isn’t the ability for others to pick up their work.