About O&M I.T. Ltd

The start:

In 2005, following a country walk and a beer with a contract manager of a large London based refurbishment company he mentioned what a nuisance the O&M Manuals were to him. They took his key personnel away from what they should have been doing at the end of a project and the standard of the documents themselves did not reflect very well on his company. He said, as a throw away comment “Why don’t you do O&M Manuals, there’s a market there”. Shortly afterwards O&M I.T. was formed.

Where we are now:

We now produce O&M Manuals and other handover documentation for all sizes of client and project. Everything from self employed tradespeople to multinational construction companies and property owners with contract values ranging from a couple of thousand pounds to hundreds of millions.
We have 10 people working for us, over 50 clients and we complete over 200 jobs annually

A summary of history

We started off with one client and word spread around his company of the work we were doing so that very soon his colleagues were enquiring about our services. Then, as people left to join other companies, the word spread and we quickly started building a wide and varied bank of clients.


From the start we concentrated on keeping our service personal and taking an extremely stubborn and proactive attitude towards gathering the information.
Instead of sending endless emails, we often phone. There have been numerous times when our emails have been ignored and because we have followed up with a phone call and not continued along the email route we’ve found out that the person we were dealing with is no longer working on that project and that we should be dealing with someone else.

When we are requesting information from subcontractors and other parties we ask, beg, threaten, plead and if all else fails, inform the main contractor if they’ve been ignoring us for too long. Unlike some companies, we don’t just email twice and then say we couldn’t get what we needed.

We also value our long standing clients very highly and treat them accordingly. Once they know how we work and vice versa, we can usually offer them better costs because their jobs tend to run more smoothly than new or one off clients.
We are also proud to be a work from home business. This reduces our carbon footprint and overheads and hence our costs.

Reasons to use O&M I.T. rather than a competitor

We occupy a relatively niche area in the world of O&M Manual / handover documentation compilers. We are neither the largest or the smallest such company which means that we can maintain the personal and proactive service without putting all our eggs (or our clients) in one basket with regard to workload and unforeseen absences due to other work, illnesses etc.

Larger companies often use semi automated database or collaboration systems which are a great idea in principle but are only as good as the information that they contain. Without the personal touch and without someone painstakingly checking content, there is the danger of a nice flashy system that does not contain all the correct information. We are often called in to oversee the information gathering and upload part of the job for large semi automated systems because of our attention to detail and pig headed attitude towards ensuring that the content is relevant and correct.

Smaller companies and self employed individuals are fine, but sometimes lack the necessary policies and insurances or suffer from the inability to accept new work due to the not having the number of coordinators to spread work around when things get busy.