From the start we concentrated on keeping our service personal and taking an extremely stubborn and proactive attitude towards gathering the information.
Instead of sending endless emails, we often phone. There have been numerous times when our emails have been ignored and because we have followed up with a phone call and not continued along the email route we’ve found out that the person we were dealing with is no longer working on that project and that we should be talking to someone else.
When we are requesting information from subcontractors and other parties we ask, beg, plead and if all else fails, inform the main contractor if they’ve been ignoring us for too long. Unlike some companies, we don’t just email twice and then say we couldn’t get what we needed.
We also value our long standing clients very highly and treat them accordingly. Once they know how we work and vice versa, we can usually offer them better costs because their jobs tend to run more smoothly than new or one off clients.
Long before lock downs, super-high fuel costs, Teams meetings and the increasingly obvious symptoms of climate change we decided that we could and should base our business on a home-working model. This helps keep our carbon footprint very low and our overheads to a minimum which is cost saving we pass onto our clients.